FAQ’s
FAQ’s
I am brand new to Reformer Pilates? What class should I start with?
All our classes are suitable for beginners and also challenging for those who are more experienced. Our instructors can modify movements and offer different spring guides so you will always be able to go at your own pace. The focus is on you and your journey with reformer Pilates. So feel free to select a level that best suits your current capacity. If you are a beginner, upon arrival to class, just let the instructor know it is your first time at Flex Reformer Pilates.
How do I book myself into a class?
The best place to start would be to hit BOOK NOW on the home page. From here, you can select a class/ time slot from there you will be asked to create an account, so you can secure your spot in your first class and proceed to payment.
How do I reschedule my class?
If you are unable to attend your booked class please ensure you cancel this class if attached to a membership and then rebook.
If it is not attached to a membership there is a reschedule link in your booking confirmation email that you receive when you make a class booking.
Just click the link and you will be able to reschedule. A reschedule is only applicable prior to 12 hours before class. Otherwise, it is considered a cancellation.
What happens if I need to cancel a class?
Cancellations need to be made more than 12 hours prior to the class starting. We do understand that sometimes life gets in the way, but we must consider all clients as our studio only consists of 6 beds. We have limited spots in class and a cancellation within the time allows a fellow Flex member to take your spot. If you fail to attend a booked class, or otherwise seek to cancel your booking within 12 hours of the class starting, you forfeit that class and will incur the total cost of that booked class.
What do I bring and wear to my first class?
Please be sure to arrive 5 minutes before your first class starts.
You will need to have with you grip socks (or normal socks) as bare feet on the reformer is not recommended for safety and hygiene reasons.
Please bring your own water bottle and towel, also, wear activewear that is easy to move in.
Is there an age limit?
Yes – You must be at least 16 years of age to attend classes at Flex Pilates Studio. Parental/ Guardian consent must be emailed to your studio for those that are 16 or 17 years of age
Are private classes available?
Yes! Private Sessions will be available. Please email purchase a private class membership and one of our instructors will contact you to arrange a time suitable for your private session.
How do I contact the studio?
For any enquiries, please email info@flexrp.com.au and we will be sure to get back to you as soon as possible.
Do you sell Grip socks?
Yes, at Flex we stock grip socks – made especially for reformer Pilates. They are $25 each and you can purchase a pair in the studio via the QR code on the stand or online when you book your class. If purchased online when you arrive for your class, please advise the instructor that you have pre-purchased socks online, then select a pair from the display stand in the studio
Can I still attend Flex Reformer Pilates if I am injured or pregnant?
Flex accommodates pregnant clients up to 32 weeks.
Doctors’ approval is required for high-risk pregnancies. You may continue classes up to the 15th week. Please ensure your instructor is informed what week you are up to at the beginning of each class, as modifications of certain exercises will need to be given.
You cannot attend our group classes after you are 32 weeks.
Post-natal:
Every mother’s postpartum experience in unique. After your 6-8 week check up with your GP or Obstetrician post giving birth, if you have clearance, you can begin to ease yourself back into classes, ensuring that you take it easy.
Injured? You can attend if you have been cleared by your treating practitioner. Make sure to let your instructor know of your injury before each class.
How many days a week do you recommend I do Pilates?
We recommend you attend at least twice a week to see the change and feel the difference that Pilates can make to your mind and body. If you have more time available, we recommend three sessions a week to see a faster transformation.
Can I place my membership on hold?
Yes, you can place your membership on hold if you contact Flex via email info@flexrp.com.au and advise you wish to put your membership on hold. The hold will start after the next billing cycle of your membership if you are on the weekly direct debit membership.
How do I get to Flex Reformer Pilates?
There is ample parking adjacent to the studio and along Crinan st.
Flex is a 2 minute walk from Hurlstone Park Station and the 418 route bus stop.
We are also located next door to HP source cafe to keep you caffeinated prior or post your Flex workout.
What happens if I am running late for class?
Out of consideration for other clients, the instructor and for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than five minutes late for a class, the instructor may not allow you to participate in the class. This is at the instructor’s sole discretion.
Do you have change room facilities?
Yes we have a change room and bathroom (no shower facilities)
Am I able to purchase a Gift Voucher?
Yes, we can tailor a gift voucher to your specific needs – please email us and we can set that up for you.
Get In Touch
info@flexrp.com.au
2 Crinan St,
Hurlstone Park, NSW
2193
Get In Touch
info@flexrp.com.au